Lapsley Ltd started out in 1976 supplying Cash Registers to the retail and hospitality trade across Scotland. As technology has advanced, our products have progressed from basic Cash Registers, to Pre-Set Cash Registers, before progressing onto the first (MS DOS) PC based Point of Sale systems, then onto Touch Screens and now onto the latest generation of portable order terminals.
The technology may change, but our mission has remained the same since 1976. Provide our customers with products that offer the best combination of reliability, functionality and value for money, backed with after sales service that’s second to none. Supply our customers with systems that will Increase their Sales, Reduce their Costs, assist in Improving Service Levels and Increase their Profits.
1. Improve Service Levels
Hand Held Order Terminal mean staff spend more time on the floor with their customers, ensuring someone is available to take an order when required.
The daily stock facility highlights the number of portions available on screen (counting down as each one is sold). This also ensures customers cannot order items that are out of stock. The waiting staff can then guide the customer to an alternative choice at this point, rather than having to return to the table at a later time.
With a minimal number of button presses, dishes can be customised to suit the customer’s needs, while the system will prompt for set choices (white bread/brown bread). The ‘Options’ menus allow dished to be modified when customers make requests, for example Lots of Ice, No Fruit or Cream on the Side.
Our ‘Supplements’ function allows charges to be automatically applied when certain dishes are customised, for example an extra slice of bacon on a breakfast.
Finally, for very rare or less common requests made by customers, the ‘Freetext’ function allows a message to be attached to a dish when printed in the kitchen, ensuring customers always get what they want.
2. Increase Sales
Hand Held Order terminals ensure nothing is prepared/served without being added to a table first. This removes the possibility of items being served and not being paid for (a common issue in peak periods).
Clear and comprehensive reports highlight which items are selling best to ensure the product offering is meeting the demands of customers.
The system can also assist with up-selling, prompting the waitress to sell related products (for example when a customer orders a coffee, a selection of cakes can be displayed on screen).
3. Reduce Costs
4. Increase profits
We are currently expanding our product range to incorporate the next generation of Self Service Kiosks & Smart Phone Apps for customer ordering.