Support

At Lapsley Ltd we take a great deal of pride in the level of service we provide for our customers. Our high standard of care begins with an initial consultation and continues throughout the lifetime of our relationship with the client. As a customer of Lapsley Ltd you can typically expect to receive:

  • An initial consultation by telephone or face to face with one of our sales team to understand the needs of your business.
  • A demonstration of the main benefits of selected systems
  • Expert guidance throughout the installation process
  • Tailored staff training packages (including management training)
  • Telephone support 7 days a week until 10pm
  • Remote support
  • On-site maintenance

 

Additional Web Support

We offer further support via our website for existing customers. Users of this additional facility have access to the following services:

  • On-line ordering facility (for till rolls, kitchen printer ribbons etc)
  • Access to user manuals
  • Solutions to common problems
  • Answers to frequently asked questions

 

If you would like to know more about this service, contact us or call us on 0131 664 1700.